Our procedures

Privacy Notice

Effective date: January 4, 2024

Introduction

Clinique Duval is committed to protecting the confidentiality and security of your personal information. This Privacy Notice explains how we use the personal information collected through the contact form, with whom we may share it, and how you can exercise your rights, in accordance with the applicable legal framework in Quebec.

Before completing the form and providing your personal information, please ensure you have read and understood the information below. By submitting the form and checking the consent box, you acknowledge and agree to the following:

• I consent to the collection, use, and disclosure of the personal information provided in this form in accordance with the Clinic’s Privacy Notice.

Information collected

When you use our contact form, we may collect the following personal information:

i. First and last name

ii. Email address

iii. Phone number

iv. Information related to your treatment

v. Other messages

Please note that treatment information and messages you send may contain sensitive personal information.

The personal information collected through this form is used to respond to your request. For more information or to exercise your rights, contact our person responsible for the protection of personal information, Marie-Ève Ringuette, at rp@cliniqueduval.com. See our Privacy Policy.

Purpose of data collection

The personal information collected is used for the following purposes:

i. To contact you;

ii. To respond to your questions and provide the requested services;

iii. To improve patient experience;

iv. To analyze and optimize our online presence.

Obtaining your consent

Your express consent is required for us to process your personal information. This consent may be obtained in the following ways:

i. When you voluntarily submit your personal information through our contact form;

ii. When you explicitly consent by checking a box confirming that you accept this Privacy Notice.

Withdrawal of consent

You may withdraw your consent at any time by contacting us at:
rp@cliniqueduval.com

Sharing your information

We do not share your personal information with third parties unless required by law or with service providers acting on our behalf who have agreed to comply with our privacy standards. Currently, the information submitted through this form is shared with:

1. Precare Inc. – Technology and infrastructure service provider for Clinique Duval (privacy policy)

2. Google Analytics – Google Analytics’ privacy policy can be consulted here.

Retention of your information

Your personal information is retained for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your rights

You have the right to access your personal information, correct it, or request deletion, subject to certain legal exceptions. To exercise these rights, please contact:
rp@cliniqueduval.com

Changes to this notice

This Privacy Notice may be updated. The effective date above indicates the date of the most recent revision.

Contact us

If you have any questions or concerns about how we handle your personal information, please contact:
rp@cliniqueduval.com

For more information about how we handle personal information beyond this form, you may consult our privacy policy here.