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Privacy Notice

Effective date: January 4, 2024

Introduction
Clinique Duval is committed to protecting the privacy and security of your personal information. This Privacy Notice sets out how we intend to use the personal information we collect through the contact form, to whom we may disclose it and how you may exercise your rights with respect to it in accordance with the legal framework applicable in Quebec.

Before completing the form and providing us with your personal information, please ensure that you have read and understood all of the following information. By submitting the form and checking off the last section, you agree to and understand all of the following:
• I consent to the collection, use and disclosure of the personal information provided on this form in accordance with the Clinic's Privacy Notice.

Information collected

When you use our contact form, we may collect the following types of personal information:
i. First and last name
ii. Email address
iii. Phone number
iv. Information about your treatment
v. Consent to subscription to the mailing list
vi. Other messages

Please note that treatment information and messages you send may contain sensitive personal information.

The personal information collected through this form is used to respond to your request. For more information or to exercise your rights, contact our person responsible for the protection of personal information, Marie-Ève Ringuette, at rp@cliniqueduval.com. See our Privacy Policy.

Purpose of data collection
The personal information collected is used for the following purposes:
i. To contact us;
ii. To answer your questions and provide you with the services you require;
iii. To improve healthcare services and the patient experience;
iv. With your permission, to send you information and news about our clinic via our mailing list.
v. To analyze and optimize our online presence.

Obtaining your consent
Your express consent is required for us to process your personal information. This consent can be obtained in the following ways:
i. When you voluntarily submit your personal information via our contact form.
ii. When you express your explicit consent by checking a box indicating that you accept this privacy notice and the processing of your personal information as set out.

Withdrawing your consent
You have the right to withdraw your consent at any time. To do so, please contact us at the following address: rp@cliniqueduval.com

Sharing your information
We do not share your personal information with third parties except as required by law or in the case of a service provider acting on our behalf who has agreed to abide by our privacy standards. Currently, the information you transmit to us via this form is shared with the following parties:
1. Precare Inc. - You can review Precare’s privacy policy on the Precare Privacy Policy page.
2. Google Analytics - You can review the Google Analytics privacy policy on the Google Analytics Privacy Policy page.

Keeping your information
Your personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your rights
You have the right to access, correct or request the deletion of your personal information, subject to certain exceptions provided by law. To exercise these rights, please contact us at rp@cliniqueduval.com.

Modification of this notice
This Privacy Notice is subject to change. The effective date at the top of this notice indicates the date of the last modification.

Contact us
If you have any questions or concerns about how we handle your personal information, please contact us at rp@cliniqueduval.com.
To find out more about how we handle your personal information in general, beyond the contact form, you can read our privacy policy here.